Postscript to Mr. Jobs

My computer was returned to me, however it was not fixed. Additionally, there were four notches on the optical drive that were not there when I brought the computer in for servicing. While the return invoice lists two "parts or services used," the optical drive needed three attempts to eject the first disc I put in.

I must now send my MacBook back in. Since I cannot do this at the moment (I need it for school and work), I have opened a case with AppleCare and will send it in April. How many times I must I send it in before you either a) successfully fix it or b) replace it?

Regards,
S